POLICY ON PRODUCT RETURNS AND WARRANTY COVERAGE

 

GUARANTEE

 

We stand behind our products with a comprehensive 12-month warranty covering manufacturing defects or any issues arising from the production process. Please be aware that this warranty becomes invalid if the product exhibits signs of wear and tear, or if it has been subjected to improper handling or maintenance.

 

REFUND AND RETURN PROCEDURES

 

Considering the unique characteristics of our products, we regret to inform you that we are unable to accommodate refunds for changes of heart.

 

HANDLING FAULTY OR DAMAGED ITEMS

 

In the rare instance that you receive a product that is faulty or damaged, we urge you to promptly contact our dedicated customer service team within 7 days of receipt. To expedite the resolution process, kindly provide visual evidence such as photographs or videos to substantiate your claim.

 

Upon acceptance of your return:

 

Clear instructions will be furnished regarding the return procedure.

 

The product must be returned in its original packaging, accompanied by all accessories and documentation initially provided.

 

Upon receipt of the returned product, a refund will be initiated to the original mode of payment.

 

Please be advised that we retain the discretion to decline refunds for products failing to meet the stipulated eligibility criteria outlined in this policy.